Everything is handled remotely, which means support is flexible and efficient. We communicate via email, phone, video calls and shared digital tools. Clear ways of working are agreed from the outset, so responsibilities can be delegated, tracked and completed without you needing to chase anything.

Communication is tailored to your preferences – whether that is scheduled check-in calls, a shared task board, email updates or a combination. Agreed check-ins and proactive communication help ensure nothing falls through the cracks and priorities remain aligned.

Monthly retainers run on a rolling basis, with no long-term commitment. If you wish to end your support arrangement, the notice period set out in your Client Service Agreement will apply. Ad-hoc and project support is also available with no ongoing monthly commitment.

Confidentiality is paramount. All business, financial and client information is handled with a high level of professionalism, discretion and care. Confidentiality and data protection requirements are built into SJ Executive Assistance's working practices and Client Service Agreement, giving you confidence that your information will be handled appropriately.

Absolutely. Executive Essentials, Executive Partner and Executive Plus provide clear levels of support, but the priorities within your chosen package can be tailored to your individual needs. If your requirements fall outside the standard packages, bespoke project or support arrangements can also be discussed. Your Discovery Call will help identify the level and structure of support that best fits you and your business.

You'll have a relaxed, no-obligation 30-minute conversation to discuss your business, current priorities and support needs. From there, we'll identify the right level of support, agree the details and, if you decide to proceed, complete the onboarding process to establish access, communication channels, initial priorities and ways of working.